Delivery and pre-order
DELIVERY
Delivery is offered by HUMAYA in mainland France.
You can choose from the following 3 delivery methods:
- Home delivery
- Delivery to a relay point - no obligation to purchase from the selected retailer.
Free from 200 euros of purchase.
(Delivery between 3-4 working days) - €5.90
- Delivery by Chronopost for France
(Delivery in 24 hours) - €13
The products are shipped to the delivery address you indicate when ordering.
The average time to receive an order for which delivery is requested to an address in mainland France is three working days from the order date.
HUMAYA undertakes to do its best to deliver the items you have ordered and paid for within the expected time frame.
A QUESTION?
I'm waiting for a package, how can I track it?
Thanks to the tracking number you received by email when your package was sent.
I would like to add items to your order, is this possible?
For technical and logistical reasons, it is currently impossible to modify the content of your order once it is finalized, that is to say once you have made the payment online.
My package has not been delivered, what should you do?
Send us an email at hello@humayaparis.com . If you encounter delivery delays, we cannot guarantee the services of the various transport services. They are external to Humaya.
PRE-ORDER
What is a pre-order?
Pre-ordering is an option that allows you to reserve a product before its official release. By pre-ordering, you can be among the first people to receive the item as soon as it becomes available.
Why pre-order?
This allows us to adjust our production and assess demand while avoiding overconsumption.
When will I receive my pre-order items?
An approximate date is indicated on the product page on www.humayaparis.com . In addition, you will receive an email when production is complete.
How can I track the progress of my pre-order?
If you subscribe to our newsletter, you will regularly receive information about the production of our collections.