Delivery and pre-order
DELIVERY
DELIVERY INFO SUMMER 2023 : DELIVERY TO YOUR HOME FROM THE END OF JUNE/BEGINNING OF JULY 2023* for your first shoes. Our first shoe collection (SUMMER 23) is currently in production in Portugal. As soon as we receive the shoes, we will prepare your package and ship it to you.
Delivery is offered by HUMAYA in mainland France.
You can choose from the following 3 delivery methods:
- Home delivery
- Delivery to a relay point - without obligation to purchase from the selected merchant.
(Delivery between 3-4 working days) - €5.90
- Delivery by Chronopost for France
(Delivery within 24 hours) - €13
The products are shipped to the delivery address you indicate when ordering.
The average time for receipt of an order for which delivery is requested to an address in mainland France is three working days from the order date.
HUMAYA undertakes to do its best to deliver the items you ordered and paid for on time.
A QUESTION ?
I'm waiting for a package, how can I track it?
Thanks to the tracking number that you received by email when your package was sent.
I would like to add items to your order, is this possible?
For technical and logistical reasons, it is currently impossible to modify the content of your order once it is finalized, that is to say once you have made the online payment.
My package has not been delivered, what should you do?
Send us an email to hello@humayaparis.com . If you encounter delivery delays, we cannot guarantee the services of the various transport services. They are external to Humaya.
PRE-ORDER
What is a pre-order?
Pre-order is an option that allows you to reserve a product before its official release. By pre-ordering, you can be among the first people to receive the item as soon as it becomes available.
Why pre-order?
This allows us to adjust our production and assess demand while avoiding overconsumption.
When will I receive my pre-order items?
An approximate date is indicated on the product page on www.humayaparis.com . Additionally, you will receive an email when production is completed.
How can I follow the progress of my pre-order?
If you are subscribed to our newsletter, you will regularly receive information on the production of our collections.